Frequently Asked Questions

Everything you need to know about your Hobibear shopping experience.

How do I determine my correct size for Hobibear shoes?

We provide a detailed size chart on every product page. We recommend measuring your foot length in centimeters and matching it to our guide to ensure the most comfortable fit for our wide-toe box designs.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply contact our support team to initiate a return or exchange process.

How long does shipping take?

Standard shipping typically takes 7-12 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are Hobibear shoes suitable for wide feet?

Yes! Hobibear specializes in ergonomic footwear featuring a wide-toe box design, allowing your toes to splay naturally for maximum comfort throughout the day.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our customer service team immediately.